Can I cancel my order?Updated 20 days ago

To request an order cancellation, please send an email to [email protected]. We cannot guarantee that we will be able to process your cancellation request in time. 

We know mistakes can happen, so we give you a 15-minute window after your order is placed to make any changes or request a cancellation.

How do I make a change or cancel my order?

If you need to update your shipping address, item details, or cancel your order, please contact us immediately within 15 minutes of placing your order.

What happens after 15 minutes?

Once the 15-minute window has passed, your order automatically begins processing for shipment.
At that point:

• We’re unable to cancel the order or make changes to the items or address.

• The order will be packed and prepared for delivery as quickly as possible to ensure fast shipping.

Why do you limit changes to 15 minutes?

We aim to ship orders out quickly — often the same day. To make this possible, we begin preparing your order almost immediately after it’s placed.
The 15-minute grace period ensures you still have a short window to make adjustments without delaying fulfilment.

If the order has already been shipped, you’re welcome to return it following our Returns process.