Scotch & Soda EU

Scotch & Soda FAQ's

My order was marked delivered but I did not receive it

My item is damaged/faulty, what should I do?

I paid and placed an order but I did not get an order confirmation

What should I do if I received the wrong item in my order?

What happens if my order is returned to the warehouse or not delivered?

Do I need an account to place an order?

Can I reserve an item?

An item has lowered in price after my purchase, can I get the difference refunded?

Why does my package have status:  returned to sender?

An item on my order has been canceled, what happens now?

My package is delayed or missing, what should I do?

Why Do Items Disappear from My Shopping Cart?

Orders and Delivery

Do you offer free shipping?

How long does delivery take?

How can I see the status of my shipment?

How much does shipping cost?

Do you ship worldwide?

What delivery options do you offer?

Shipping

When will I get my refund?

What is your return/exchange policy?

How do I start a return?

Can I return my online order in a Scotch & Soda store?

What is the status of my returned item and when will I be refunded?

Can I  return multiple orders into 1 return?

Can sale items be returned?

Can I exchange my item for a different size?

Can I try on items before returning them, and will it affect my refund?

Can I return underwear?

Returns and Exchanges

Can I cancel my order?

Can I change the delivery address after placing an order?

Can I change the size/color of an item after placing an order?

Cancellations and Order Changes

I forgot to apply my discount code in the check-out

How do I apply promo/discount codes?

Which payment methods do you accept?

Are the prices including VAT?

My giftcard does not work

My payment failed, what do I do now?

What is a CVC/CVV/CID?

Do you have Gift Cards?

Payments and Discounts

I'm having trouble logging in, how do I reset my password?

How do I sign up for your newsletter?

Can I receive an invoice for my order?

How do I create an account?

Account and Newsletters

What size do I need to choose?

Care Guide

Product information

Do you have any internships or job openings available?

How do I report a problem with my purchase or service?

How can I contact Scotch & Soda?

General information

🎄CHRISTMAS RETURNS POLICY

We’ve extended our returns window for the holiday season.

To make festive shopping stress-free, we&#x2019;ve extended our returns window for the holiday season.All online purchases made between&#xA0;20th of November 2025&#xA0;and&#xA0;23rd of December 2025 can be returned up to and including&#xA0;17th of January 2026.Please note:<ul><li style="font-size: 14px;">All returns must meet our standard returns terms and conditions.</li><li style="font-size: 14px;">Items should be unused, in their original packaging, and accompanied by proof of purchase.</li><li style="font-size: 14px;">Returns made outside this period will not be accepted.</li></ul>

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