If you have placed an order online with Scotch & Soda EU, you may have a statutory right to cancel or withdraw from your purchase within 14 days of placing your online order. To exercise your Right to Cancel / Withdraw, please submit your request usi

<p id="isPasted">If you have placed an order online with Scotch &amp; Soda EU, you may have a statutory right to cancel or withdraw from your purchase within 14 days of placing your online order.</p><p>To exercise your Right to Cancel / Withdraw, please submit your request using the link below:</p><p style="text-align: left;"><strong>&#x1F449;&#xA0;</strong><a href="https://scotch-soda.eu/pages/eu-right-to-cancel-or-withdraw"><strong>Exercise Your Right to Cancel / Withdraw</strong></a></p><h2 id="what-happens-after-i-submit-my-request">What happens after I submit my request?</h2><p>Once your request has been received, our Customer Service team will review the status of your order and advise on the next steps.</p><p>Depending on where your order is in the fulfilment process:</p><ul data-spread="false"><li>If your order has not yet been dispatched, we will attempt to cancel it before shipment.</li><li>If your order has already been dispatched, we may be able to arrange for it to be returned to us by the carrier.</li><li>If your order has been delivered, we will provide instructions on how to return the item and obtain a refund where applicable.</li></ul><h2 id="how-long-do-i-have-to-cancel-or-withdraw">How long do I have to cancel or withdraw?</h2><p>Customers purchasing online have the right to cancel or withdraw from their purchase within <strong>14 days of placing your order</strong>.</p><h2 id="refunds">Refunds</h2><p>Where a cancellation or withdrawal request is accepted, any refund due will be processed in accordance with our Returns and Refunds Policy and applicable consumer protection laws.</p><h2 id="need-assistance">Need Assistance?</h2><p>If you require help exercising your Right to Cancel / Withdraw, please contact our Customer Service team who will be happy to assist.</p>

Right to Cancel / Withdraw Your Order

Scotch & Soda EU

Right To Cancel / Withdraw Order

My order was marked delivered but I did not receive it

My item is damaged/faulty, what should I do?

I paid and placed an order but I did not get an order confirmation

What should I do if I received the wrong item in my order?

What happens if my order is returned to the warehouse or not delivered?

Do I need an account to place an order?

Can I reserve an item?

An item has lowered in price after my purchase, can I get the difference refunded?

Why does my package have status:  returned to sender?

An item on my order has been canceled, what happens now?

My package is delayed or missing, what should I do?

Why Do Items Disappear from My Shopping Cart?

Orders and Delivery

Do you offer free shipping?

How long does delivery take?

How can I see the status of my shipment?

How much does shipping cost?

Do you ship worldwide?

What delivery options do you offer?

Shipping

When will I get my refund?

What is your return/exchange policy?

How do I start a return?

Can I return my online order in a Scotch & Soda store?

What is the status of my returned item and when will I be refunded?

Can I  return multiple orders into 1 return?

Can sale items be returned?

Can I exchange my item for a different size?

Can I try on items before returning them, and will it affect my refund?

Can I return underwear?

Returns and Exchanges

Can I cancel my order?

Can I change the delivery address after placing an order?

Can I change the size/color of an item after placing an order?

Cancellations and Order Changes

I forgot to apply my discount code in the check-out

How do I apply promo/discount codes?

Which payment methods do you accept?

Are the prices including VAT?

My giftcard does not work

My payment failed, what do I do now?

What is a CVC/CVV/CID?

Do you have Gift Cards?

Payments and Discounts

I'm having trouble logging in, how do I reset my password?

How do I sign up for your newsletter?

Can I receive an invoice for my order?

How do I create an account?

Account and Newsletters

What size do I need to choose?

Care Guide

Product information

Do you have any internships or job openings available?

How do I report a problem with my purchase or service?

How can I contact Scotch & Soda?

General information