When you exercise your right of withdrawal, we will refund the full amount paid for the item as soon as possible, and no later than 14 days after we receive your cancellation request. Please note that we must either have received the returned item or
If your order doesn’t meet your expectations and you’d like to return your item(s), you’re welcome to do so within 30 days of receipt. To initiate the process, please visit our return portal and follow the steps. It is not possible to return your ite
Is the item not quite what you expected? We’re sorry to hear that! You’re welcome to return your order within 30 days of receipt. Simply register your return through our return portal on our website—no account needed!Just have your order number and t
Unfortunately, you are unable to return your order at a physical Scotch & Soda store, as these locations are operated by franchise partners. All returns must be processed via post. Thank you for your understanding!
Once we receive your returned item at our warehouse, please allow a few working days for it to be scanned and processed for your refund. If your return shipment has arrived more than 7 working days ago and you haven't received your refund, please rea
You can return two orders in one package. Please ensure that you include the correct return packing slips for both orders or detailed information indicating which item belongs to which order to help us process your return smoothly and avoid any issue
The same return rules apply to sale items as they do for regular full-price items. If the sale items meet our return conditions, you are welcome to return them within 30 days of receival. Once we receive and process your return, we will refund the pu
Is the item too big or too small? While we don’t offer direct exchanges at the moment, you can easily return the item through our return portal and place a new order for the correct size.
Yes, during the 30-day withdrawal period, you may try on items to the extent necessary to check their nature, characteristics, and functionality, just as you would in a physical store. For example, you can fit the article, but please do not wear it o
Products worn close to the skin, such as briefs and boxers, can only be returned if they remain in their original condition. For hygiene reasons, underwear can only be accepted for return if:. Please note: if the seal or packaging has been broken, we