What is your return/exchange policy?Updated 8 days ago

If your order doesn’t meet your expectations and you’d like to return your item(s), you’re welcome to do so within 30 days of receipt. To initiate the process, please visit our return portal and follow the steps. It is not possible to return your items in a Scotch & Soda store.

• Return with a Scotch & Soda Label
  For a simple return process, use our DHL return label. Download the label via the Returns Portal for a fee of €4.95, which will be deducted from your refund.
  
  
• Arrange Your Own Return
  Prefer to use your own courier? You can return the items using a service of your choice. We recommend selecting a courier that provides proof of shipment or insurance for the item’s value.

You can combine two orders in one return; just be sure to include detailed information about which item belongs to which order to avoid any issues with processing your return.

Please send your return to the following address:

United Legwear & Apparel Europe B.V.
Scotch & Soda Webstore Returns
John Henry Wiltonlaan 10
2132 NV Hoofddorp
The Netherlands

Unfortunately, we cannot facilitate exchanges at this time.

If you have received a damaged or faulty item, please contact us here so we can help you out in the best way.