Scotch & Soda EU

Scotch and Soda strives to deliver high quality products and services. If for any reason you may have a complaint, you can contact us by post or e-mail.Please address to:United Legwear &amp; Apparel Europe B.V. Jacobus Spijkerdreef 20<a href="https://company.info/organisations/search?location=%5b%7b%22t%22:%22s%22,%22n%22:%22Jacobus%20Spijkerdreef%2020%22,%22ai%22:%22HOOFDDORP%22,%22ait%22:%22w%22%7d%5d"> </a>2132 PZ Hoofddorp The NetherlandsE-mail: contact@scotch-soda.euIf you are of the opinion that we do not offer a proper solution for your complaint, you can also forward your complaint to a licensed dispute resolution body via the European ODR Platform: <a href="http://ec.europa.eu/consumers/odr/">http://ec.europa.eu/consumers/odr/</a>. We are not obliged to cooperate to an alternative dispute settlement.

Scotch and Soda strives to deliver high quality products and services. If for any reason you may have a complaint, you can contact us by post or e-mail. Please address to:. United Legwear & Apparel Europe B.V.Jacobus Spijkerdreef 202132 PZ HoofddorpT

How do I report a problem with my purchase or service?

General information

My order was marked delivered but I did not receive it

My item is damaged/faulty, what should I do?

I paid and placed an order but I did not get an order confirmation

What should I do if I received the wrong item in my order?

What happens if my order is returned to the warehouse or not delivered?

Do I need an account to place an order?

Can I reserve an item?

An item has lowered in price after my purchase, can I get the difference refunded?

Why does my package have status:  returned to sender?

An item on my order has been canceled, what happens now?

My package is delayed or missing, what should I do?

Why Do Items Disappear from My Shopping Cart?

Orders and Delivery

Do you offer free shipping?

How long does delivery take?

How can I see the status of my shipment?

How much does shipping cost?

Do you ship worldwide?

What delivery options do you offer?

Shipping

When will I get my refund?

What is your return/exchange policy?

How do I start a return?

Can I return my online order in a Scotch & Soda store?

What is the status of my returned item and when will I be refunded?

Can I  return multiple orders into 1 return?

Can sale items be returned?

Can I exchange my item for a different size?

Can I try on items before returning them, and will it affect my refund?

Can I return underwear?

Returns and Exchanges

Can I cancel my order?

Can I change the delivery address after placing an order?

Can I change the size/color of an item after placing an order?

Cancellations and Order Changes

I forgot to apply my discount code in the check-out

How do I apply promo/discount codes?

Which payment methods do you accept?

Are the prices including VAT?

My giftcard does not work

My payment failed, what do I do now?

What is a CVC/CVV/CID?

Do you have Gift Cards?

Payments and Discounts

I'm having trouble logging in, how do I reset my password?

How do I sign up for your newsletter?

Can I receive an invoice for my order?

How do I create an account?

Account and Newsletters

What size do I need to choose?

Care Guide

Product information

Do you have any internships or job openings available?

How can I contact Scotch & Soda?

How do I report a problem with my purchase or service?Updated a month ago