Scotch & Soda EU

First, please check with DHL or their local partner, using your tracking number to confirm where your order was delivered.Local partner:<ul id="isPasted"><li data-block="true" data-editor="7aifb" data-offset-key="18i0v-0-0">France: <a href="https://colisprive.fr/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">Colis Priv&#xE9;</a></li><li data-block="true" data-editor="7aifb" data-offset-key="28oiu-0-0">Belgium: <a href="https://www.bpost.be/en" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">Bpost</a></li><li data-block="true" data-editor="7aifb" data-offset-key="ehb81-0-0">Spain: <a href="https://clientesparcel.dhl.es/LiveTracking/Inicia" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">DHL Spain</a></li><li data-block="true" data-editor="7aifb" data-offset-key="e999f-0-0">Austria: <a href="https://www.post.at/en/s/track-and-trace-search" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">&#xD6;pag</a></li><li data-block="true" data-editor="7aifb" data-offset-key="cf446-0-0">Luxembourg: <a href="https://www.post.lu/en/particuliers/colis-courrier/track-and-trace#/search" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">Post Lux</a></li><li data-block="true" data-editor="7aifb" data-offset-key="9g6eb-0-0">Italy: <a href="https://www.poste.it/cerca/index.html#/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">Post Italiane</a></li><li data-block="true" data-editor="7aifb" data-offset-key="2h109-0-0">Ireland: <a href="https://www.anpost.com/Post-Parcels/Track/Search" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">An Post</a></li><li data-block="true" data-editor="7aifb" data-offset-key="5fgm2-0-0">Denmark: <a href="https://tracking.bring.com/tracking/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">Bring</a></li><li data-block="true" data-editor="7aifb" data-offset-key="d8av-0-0">Romania: <a href="https://www.cargus.ro/en/personal/track-your-parcel/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">Cargus</a></li><li data-block="true" data-editor="7aifb" data-offset-key="fn037-0-0">Hungary: <a href="https://www.posta.hu/nyomkovetes/nyitooldal" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">Magyar Posta</a></li><li data-block="true" data-editor="7aifb" data-offset-key="7p68v-0-0">Czech Republic: <a href="https://www.ppl.cz/en/track-a-shipment" target="_blank" rel="noopener noreferrer">PPL</a></li><li data-block="true" data-editor="7aifb" data-offset-key="7p68v-0-0">Croatia: <a href="https://posiljka.posta.hr/" target="_blank" rel="noopener noreferrer" style=" text-decoration: underline;">Hrvatska po&#x161;ta</a></li></ul> We also recommend checking with nearby neighbors in case they accepted the parcel on your behalf.&#xA0;If you&#x2019;re still unable to locate your order, please reach out to us at <a data-fr-linked="true" href="mailto:contact@scotch-soda.eu" style=" text-decoration: none !important;">contact@scotch-soda.eu</a>, and we&#x2019;ll initiate an investigation with DHL to help locate your parcel.

First, please check with DHL or their local partner, using your tracking number to confirm where your order was delivered. Local partner:. We also recommend checking with nearby neighbors in case they accepted the parcel on your behalf. If you’re sti

My order was marked delivered but I did not receive it

Orders and Delivery

My item is damaged/faulty, what should I do?

I paid and placed an order but I did not get an order confirmation

What should I do if I received the wrong item in my order?

What happens if my order is returned to the warehouse or not delivered?

Do I need an account to place an order?

Can I reserve an item?

An item has lowered in price after my purchase, can I get the difference refunded?

Why does my package have status:  returned to sender?

An item on my order has been canceled, what happens now?

My package is delayed or missing, what should I do?

Why Do Items Disappear from My Shopping Cart?

Do you offer free shipping?

How long does delivery take?

How can I see the status of my shipment?

How much does shipping cost?

Do you ship worldwide?

What delivery options do you offer?

Shipping

When will I get my refund?

What is your return/exchange policy?

How do I start a return?

Can I return my online order in a Scotch & Soda store?

What is the status of my returned item and when will I be refunded?

Can I  return multiple orders into 1 return?

Can sale items be returned?

Can I exchange my item for a different size?

Can I try on items before returning them, and will it affect my refund?

Can I return underwear?

Returns and Exchanges

Can I cancel my order?

Can I change the delivery address after placing an order?

Can I change the size/color of an item after placing an order?

Cancellations and Order Changes

I forgot to apply my discount code in the check-out

How do I apply promo/discount codes?

Which payment methods do you accept?

Are the prices including VAT?

My giftcard does not work

My payment failed, what do I do now?

What is a CVC/CVV/CID?

Do you have Gift Cards?

Payments and Discounts

I'm having trouble logging in, how do I reset my password?

How do I sign up for your newsletter?

Can I receive an invoice for my order?

How do I create an account?

Account and Newsletters

What size do I need to choose?

Care Guide

Product information

Do you have any internships or job openings available?

How do I report a problem with my purchase or service?

How can I contact Scotch & Soda?

General information

My order was marked delivered but I did not receive itUpdated a month ago