Scotch-Soda EU

At this time, we&#x2019;re pleased to offer convenient home delivery, bringing your order directly to your door. We understand that some customers prefer the flexibility of pick-up points, and we&#x2019;re actively working to make this option available in the future. We look forward to delivering to you soon!

At this time, we’re pleased to offer convenient home delivery, bringing your order directly to your door.We understand that some customers prefer the flexibility of pick-up points, and we’re actively working to make this option available in the futur

What delivery options do you offer?

Order and Delivery

Shipping

When will I get my refund?

What is your return/exchange policy?

How do I start a return?

Can I return my online order in a Scotch & Soda store?

What is the status of my returned item and when will I be refunded?

Can I  return multiple orders into 1 return?

Can sale items be returned?

Can I exchange my item for a different size?

Returns and Exchanges

Can I cancel my order?

Can I change the delivery address after placing an order?

Can I change the size/color of an item after placing an order?

Cancellations and Order Changes

My order was marked delivered but I did not receive it

My item is damaged/faulty, what should I do?

I paid and placed an order but I did not get an order confirmation

What should I do if I received the wrong item in my order?

What happens if my order is returned to the warehouse or not delivered?

Do I need an account to place an order?

Can I reserve an item?

An item has lowered in price after my purchase, can I get the difference refunded?

Why does my package have status:  returned to sender?

An item on my order has been canceled, what happens now?

My package is delayed or missing, what should I do?

Why Do Items Disappear from My Shopping Cart?

Do you offer free shipping?

How long does delivery take?

How can I see the status of my shipment?

How much does shipping cost?

Do you ship worldwide?

I forgot to apply my discount code in the check-out

How do I apply promo/discount codes?

Which payment methods do you accept?

Are the prices including VAT?

My giftcard does not work

My payment failed, what do I do now?

What is a CVC/CVV/CID?

Payments and Discounts

I'm having trouble logging in, how do I reset my password?

How do I sign up for your newsletter?

Can I receive an invoice for my order?

How do I create an account?

Account and Newsletters

What size do I need to choose?

Care Guide

What can I do when an item is Out of stock?

Product information

Do you have any internships or job openings available?

General information

What delivery options do you offer?Updated 9 days ago