Order and Delivery

Articles

My order was marked delivered but I did not receive it

First, please check with DHL or their local partner—such as Colis Privé in France, Post AT in Austria, Lux Post in Luxembourg, or Bpost in Belgium—using your tracking number to confirm where your order was delivered.We also recommend checking with ne

My item is damaged/faulty, what should I do?

We strive to provide exceptional service; however, certain factors, such as shipping and production errors, are beyond our control, and issues like this can occasionally arise.Please send an email to [email protected] with your order number and

I paid and placed an order but I did not get an order confirmation

Sometimes, an order confirmation email can end up in your junk or spam folder. Have you checked there? It’s also possible that there may have been a typo in your email address.To help us locate your order, please email us at [email protected] wi

What should I do if I received the wrong item in my order?

If you received the wrong item in your order, don’t worry—we’re here to help! Please let us know the details of the issue and, if possible, attach a few pictures of the item you received. This helps us understand the situation more clearly. You can s

What happens if my order is returned to the warehouse or not delivered?

If your package wasn’t collected from the pickup point and has been returned to us, or if it couldn’t be delivered to your house and being returned, we will process a refund for your order. In the meantime, if you’d like, you may place a new order wh

Do I need an account to place an order?

An account is not needed to place an order with us! Simply proceed as a guest at checkout, and be sure to provide an accurate shipping address and contact details to ensure smooth delivery.

Can I reserve an item?

Unfortunately, it’s not possible to reserve items with us at this time. However, we hope to offer a ‘restock alert’ option by email soon, so you’ll be notified when items become available again.

An item has lowered in price after my purchase, can I get the difference refunded?

When you place an order, you are agreeing to the sale price at that moment. While it’s possible for prices to drop further during the sale period, we regret to inform you that we cannot provide compensation for the difference.If you’d like to take ad

Why does my package have status: returned to sender?

Occasionally, packages are returned to us unopened by DHL or their local partner. This may happen if the package was damaged during transit or if the delivery address couldn’t be located at time of delivery.

An item on my order has been canceled, what happens now?

When an item is canceled from your order, it typically means that the item went out of stock after your order was placed. This may occur if you and another customer ordered the item simultaneously, and the warehouse only had one available. We sincere

My package is delayed or missing, what should I do?

Occasionally, packages may be delayed or lost in transit. We recommend checking with your neighbors to see if they might have accepted the parcel on your behalf. If you are still unable to locate your order, please contact us at [email protected]

Why Do Items Disappear from My Shopping Cart?

Online shopping platforms rely on your browser’s cookies and cache to remember what’s in your cart. If something goes wrong with these, your cart may appear empty when it’s actually a technical glitch. Clearing old or corrupted data can often solve c